This website is operated by ElevenBreaks. Throughout the site, the terms “we”, “us” and “our” refer to ElevenBreaks. ElevenBreaks offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these Terms carefully before accessing our website. If you do not agree to all the terms, you may not access the website or use any services.
Strict Age Requirement: By agreeing to these Terms, you represent that you are at least 18 years of age or older and are fully competent to enter into these terms. If you are under 18, you are strictly prohibited from purchasing break spots or using our marketplace.
Geographic Limitation: Our live breaks and fulfillment services are primary tailored for users located within Malaysia. Purchases from other regions are subject to case-by-case review and localized shipping restrictions.
Prohibited Use: You may not use our products or services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
What You Are Purchasing: When you purchase a spot or team in an ElevenBreaks box or case break, you are purchasing a digital link to a live video stream or recorded broadcast showing the physical cards being opened. The bonus to your purchase is that you will receive the physical sports cards pulled from the specific team(s) or spot(s) assigned to you during that break.
No Guarantees (“Skunking”): By buying into a break, you acknowledge and agree that there is no guarantee of receiving any specific cards, cards of a particular value, or any cards at all. Trading cards are randomly packed by the manufacturer. ElevenBreaks does not control and cannot predict the contents of any box or pack.
Condition of Cards: ElevenBreaks makes no promises regarding the condition of cards straight out of the packs. Factory flaws such as print lines, minor surface scratches, whiting, or dinged corners can occur during manufacturing and handling by the card companies. We handle all cards with care on camera, but we are not responsible for manufacturer defects.
In the event that a card pulled features multiple players from different teams, or a player without an official professional team logo (e.g., College, USA, Unlicensed products), the following rules apply:
Multi-Player Cards: If a card features players from multiple teams, the card will be allocated using an online randomizer program (e.g., Random.org) run live during the stream. Each unique team featured on the card gets an equal 1-spot entry in the randomizer regardless of how many spots that buyer owns in the break overall.
Unlicensed / College / Team USA Cards: If a card features a player in a college or international uniform, the card will go to the professional team that the player is currently signed to during the product’s release year. If the player is retired, it goes to the team listed on the manufacturer’s official checklist. If no checklist exists, it will default to the professional team they played the most games with during their active career.
Fulfillment Protocol: Physical cards pulled from live breaks are processed, sorted, and packed securely. Shipments are processed weekly through our designated local courier partners (e.g., PosLaju, Fedex, DHL).
Address Accuracy: It is the customer’s sole responsibility to ensure that their shipping address is fully updated and correct in their user account before a break begins. ElevenBreaks is not responsible for products shipped to an outdated or incorrect address provided by the customer.
Carrier Liability: ElevenBreaks is not responsible for packages that are lost, stolen, or damaged during transit once they have been received by the shipping carrier. If you wish to purchase additional mail insurance or require a signature verification upon delivery, please contact our support team prior to shipping for a quote.
All Sales Are Absolute and Final: Due to the live nature of our services and immediate inventory allocation, all sales of break spots, personal boxes, and open products are strictly non-refundable and final under any circumstances. Once a transaction is completed, no returns, refunds, or exchanges will be granted.
Third-Party Payment Gateways: Because all payments are routed instantly through our third-party secure payment gateway providers, fees are processed immediately upon checkout. Consequently, we cannot reverse transactions, cancel orders, or offer partial or full refunds once your order is confirmed.
System Double-Sells: In rare instances where heavy website traffic causes a break spot to double-sell, the spot will be awarded to the transaction with the earliest server order timestamp. The secondary buyer whose spot could not be fulfilled will be credited or issued a reverse gateway adjustment immediately.
We reserve the right to ban or terminate any user account from our website, live chat rooms, or streaming platforms if they display abusive, defamatory, offensive, or fraudulent behavior.
Live Chat Trading: Any spot or card trades made between users in our live streaming chat rooms must be explicitly confirmed and approved by the live stream host to be valid.
The service and all products delivered to you are provided ‘as is’ and ‘as available’ for your use, without any warranties of any kind. In no case shall ElevenBreaks, our directors, employees, or partners be liable for any injury, loss, claim, or any direct or indirect consequential damages of any kind—including lost profits or replacement costs—arising from your use of our service or any products procured through the site.
Questions about these Terms and Conditions should be sent directly to us via our official channels:
Email: hello@elevenbreaks.com
Contact Us: https://elevenbreaks.com/contact-us/