Last Updated: June 21, 2026
Thank you for choosing to be a part of the ElevenBreaks community (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have in relation to it.
By accessing or using our services at www.elevenbreaks.com, you agree to the collection and use of information in accordance with this policy. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our website immediately.
We collect personal information that you voluntarily provide to us when you register an account, participate in card breaks, make purchases, or contact our support team. This includes:
Account Credentials: Username, password, and linked social login profiles.
Contact Information: Name, email address, phone number.
Delivery Details: Shipping and billing addresses required to send your physical cards from live breaks.
Transaction Info: Details about products purchased and break spots joined.
Note: We do not store credit card or financial data on our servers; all payments are processed securely through our payment gateways.
When you visit or navigate our website, our servers automatically record standard log data, including:
Your Device’s Internet Protocol (IP) address.
Browser type, device characteristics, and operating system.
Referring URLs, location data (country/city), and details about how and when you interact with our services.
We process your personal data based on legitimate business interests, the fulfillment of our sales contracts with you, and compliance with our legal obligations. We use this information to:
Fulfill and Manage Orders: To sort, package, and securely ship cards won or pulled during live breaks to your physical address.
Manage User Accounts: To facilitate account creation, login processes, and maintain your order history.
Provide Customer Support: To respond to your inquiries and resolve any delivery or order tracking issues.
Keep Our Services Safe: To monitor and prevent potential payment fraud, unauthorized access, or abuse of our terms.
Marketing and Promotions: To send you updates on upcoming card breaks, box configurations, and special promotions (you can opt-out at any time).
We do not sell your personal data. We only share your data in the following necessary business situations:
With Delivery Partners: We share your name, shipping address, and phone number with third-party courier services (e.g., PosLaju, Fedex, DHL) to successfully ship your physical items.
With Payment Processors: Your transaction details are passed securely to our payment gateway providers to process your payments safely.
For Legal Obligations: We may disclose your information where legally required to comply with applicable local laws, governmental requests, or judicial proceedings.
We will only keep your personal information for as long as it is necessary to fulfill the purposes outlined in this policy.
Account Data: Maintained for the duration of your active account relationship, plus up to 24 months after account closure to handle post-termination inquiries or disputes.
Transaction Records: Financial records are securely archived for longer periods as required by local tax and accounting regulations.
Server and Diagnostic Logs: Retained for up to 24 months for troubleshooting and security monitoring.
As explicitly noted on our platform, you must be 18 years or older to purchase products or participate in breaks on ElevenBreaks. We do not knowingly collect personal data from or market to children under 18 years of age.
If we learn that personal information from users less than 18 years of age has been collected without parental verification, we will deactivate the account and take immediate measures to delete such data from our records.
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal data.
You can update your profile, phone number, and address at any time by logging into your account settings.
To permanently request the deletion of your account and personal history, please contact us using the email provided below.
We may update this Privacy Policy from time to time to stay compliant with relevant local data protection regulations. The updated version will be indicated by the “Last Updated” date at the top of the page.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can reach out to us at:
Email: hello@elevenbreaks.com
Contact Page: https://elevenbreaks.com/contact-us/